Operational Procedures:  Freight Claims

The Freight Claims module allows you to enter information for loss, damage or overcharge claims. You may continually update the status of the claim ending with paid or declined. Claim notices are automatically generated. History and analysis reports are available.

SUGGESTED SEQUENCE:

• Claims Entry
• Claims Entry Edit/Update
• Print Claim Notices
• Update Claims Status
• Print Claim Notices
• Salvage/Reimbursement Entry
• Salvage/Reimbursement Edit/Update

AS NEEDED

• Claims Inquiry
• Claims Maintenance
• Pending Claims List
• Resolved Claims List
• Claim Status History List
• Salvage List
• Claims Type Maintenance
• Claims Notice Maintenance
• Claims Status Maintenance
• Decline/Amend Code Maintenance
• Control File Maintenance
• Claim Analysis By Customer
• Claim Analysis By Driver
• Claim Analysis By Interline
• Claim Analysis By Commodity
• Claim Analysis By Terminal
• Claim Analysis By Traffic Lane
• Purge Report Period